The Office Administrator's Workshop

Course # 6
September 15, 2011
8:00 - 4:00 pm
Rooms 1, 2 & 3
7 MCE credits

Course Description

If you are an Office Manager, a Dentist, or Their Spouse this workshop is for YOU!

DENTIST ALERT !
Smart dentists of this era have learned to delegate the important tasks of office administration to a qualified middle management individual. Some have been very successful at finding, training, and trusting this valued employee while other dentists struggle with the task. Some doctors prefer to do the duties themselves rather than try to find someone. They often have no idea how to train and support this key employee. Too many Practice Administrators (office managers) become disillusioned trying to do a job they have never been formally trained to do.

DENTISTRY HAS BECOME VERY MULTI -TASKED
No longer can dentists keep up with total patient care, the business of dentistry, marketing, continuing education, the facility, new techniques, materials, technology and personnel. Simply put...dentists need help. Knowing how to hire this person has become a real time-consuming task. Many Practice Administrators have a title but little knowledge of how to do the job correctly. They receive little respect from the team they are trying to direct and empower, and receive little praise from the dentist owner, since things are not going as smoothly as the dentist hoped.

• The Whys and Hows of Hiring and Training
• The Office Administrator’s Sphere of Responsibilities
• Management Systems (Scheduling, Recall/Reactivation, Charting, Collections, Insurance, Inventory)
• Personnel Management, Hiring and Retaining (Instilling Teamwork, Enthusiasm and Accountability)
• Budget and Overhead Control
• Becoming an On-site Consultant to Your Own Office
• Leadership at All Levels
• When a Office Administrator is warranted in a dental office.
• Why the title Office Manager is not a good idea.
• What the primary duties of a Office Administrator are.
• What traits (personal and professional) must the Office Administrator possess to excel in this position.
• The pros and cons of promoting the Office Administrator from within the existing staff or hiring from the outside.

Speaker

Rhonda Savage, DDS
CEO, Linda Miles and Assoc.


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	The Office Administrator's Workshop Course # 6 September 15, 2011 8:00 - 4:00 pm Rooms 1, 2 & 3 7 MCE credits Course Description If you are an Office Manager, a Dentist, or Their Spouse this workshop is for YOU! DENTIST ALERT ! Smart dentists of this era have learned to delegate the important tasks of office administration to a qualified middle management individual. Some have been very successful at finding, training, and trusting this valued employee while other dentists struggle with the task. Some doctors prefer to do the duties themselves rather than try to find someone. They often have no idea how to train and support this key employee. Too many Practice Administrators (office managers) become disillusioned trying to do a job they have never been formally trained to do. DENTISTRY HAS BECOME VERY MULTI -TASKED No longer can dentists keep up with total patient care, the business of dentistry, marketing, continuing education, the facility, new techniques, materials, technology and personnel. Simply put...dentists need help. Knowing how to hire this person has become a real time-consuming task. Many Practice Administrators have a title but little knowledge of how to do the job correctly. They receive little respect from the team they are trying to direct and empower, and receive little praise from the dentist owner, since things are not going as smoothly as the dentist hoped. • The Whys and Hows of Hiring and Training • The Office Administrator’s Sphere of Responsibilities • Management Systems (Scheduling, Recall/Reactivation, Charting, Collections, Insurance, Inventory) • Personnel Management, Hiring and Retaining (Instilling Teamwork, Enthusiasm and Accountability) • Budget and Overhead Control • Becoming an On-site Consultant to Your Own Office • Leadership at All Levels • When a Office Administrator is warranted in a dental office. • Why the title Office Manager is not a good idea. • What the primary duties of a Office Administrator are. • What traits (personal and professional) must the Office Administrator possess to excel in this position. • The pros and cons of promoting the Office Administrator from within the existing staff or hiring from the outside. Speaker Rhonda Savage, DDS CEO, Linda Miles and Assoc.