Top 10 Skills for Success in Dental Communication

Course Description

This seminar builds the 10 communication skills that dentists and team members say they most need for communication success.

You will leave this seminar ready to achieve patient satisfaction and treatment acceptance more effectively and more often. You will also reap the benefits of knowing how to resolve staff conflicts and be a true team player. Learn to turn challenging conversations into a chance to sell patients on your dental practice, solve patient problems in less time, and work more productively with every member of the practice.

This “true to life” seminar is based upon research with dental teams across the U.S. and presents proven communication strategies you can adapt to your personal style.

Special Feature: Videotaped clips from actual case presentations made by dentists around the country.

The participant will be able to:
• Project a quality image of the practice
• Build patient trust and rapport
• Present practice messages with confidence and power
• Bring patients step-by step to treatment acceptance
• Resolve conflicts with staff members and patients

Speaker

Robin Wright, PhD